Frequently Asked Questions

We offer a wide range of research peptides including BPC-157, TB-500, CJC-1295, Ipamorelin, MOTS-C, GHK-Cu, NAD+, Sermorelin, and many more. Our products are categorized by research focus areas such as Growth & Repair, Cognitive Research, Metabolic Research, and Immune Support. Each product page includes detailed information about the peptide and its potential research applications.

Yes, all of our peptides are manufactured to the highest purity standards (98%+ purity) in GMP-certified facilities. Each batch comes with a Certificate of Analysis (COA) that verifies the purity and quality of the product. We take quality control seriously and ensure every product meets our strict specifications before shipping.

While a license is not required to purchase research peptides, you must be at least 21 years of age and purchasing for legitimate laboratory research purposes. By purchasing from our website, you confirm that you are a researcher, laboratory professional, or authorized representative of a research institution. All products are sold for laboratory and research use only.

We guarantee a minimum purity of 98% for all our peptides. Each product includes a Certificate of Analysis (COA) from third-party laboratories confirming the exact purity level, amino acid sequence, and absence of contaminants. You can view all purity reports on our Lab Standards page.

Domestic orders typically ship within 1-2 business days and arrive within 3-5 business days via standard shipping. Express shipping options (1-2 business days) are available at checkout. International orders may take 7-14 business days depending on customs clearance. All orders include tracking information.

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location. Some countries may require additional documentation for customs clearance. Please note that you are responsible for understanding your country's import regulations regarding research peptides.

Once your order ships, you'll receive an email confirmation with a tracking number. You can also track your order by logging into your account and viewing your order history. For any issues with tracking, please contact our support team with your order number.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. All transactions are secured with SSL encryption. Payment is processed at the time of purchase.

Yes, we take privacy seriously. All personal and order information is encrypted and stored securely. We never share your information with third parties for marketing purposes. For more details, please review our Privacy Policy.

Unopened peptides should be stored in a cool, dry place away from direct sunlight at room temperature (20-25°C). For long-term storage, refrigeration (2-8°C) is recommended. Reconstituted peptides must be refrigerated and typically remain stable for 2-4 weeks when properly stored. Always check the specific product label for detailed storage instructions.

Unopened peptides typically have a shelf life of 2-3 years when stored properly. The expiration date is printed on each product label. Once reconstituted, peptides should be used within the timeframe specified in the product documentation, typically 2-4 weeks when refrigerated.

Dosage information varies significantly depending on the specific peptide, research protocol, and study objectives. We do not provide dosage recommendations as all research should be conducted under the supervision of qualified researchers following established protocols. Each research institution typically has their own dosing guidelines based on their research goals.

Yes, every batch of peptides comes with a Certificate of Analysis (COA) that includes third-party testing results for purity, identity, sterility, and endotoxin levels. COAs can be found on our Lab Standards page or requested by contacting our support team with your order number.

All peptides sold on our website are designated for laboratory and research purposes only. This means they have not been approved by the FDA or any regulatory authority for human or animal use, diagnosis, treatment, or prevention of any medical condition. Research peptides are valuable tools for scientific study and must be handled in controlled laboratory environments by trained professionals.

Our products must only be used in legitimate research settings such as university laboratories, research institutions, pharmaceutical companies, or other qualified research facilities. Users must have appropriate training and supervision for handling research chemicals. Personal or home use of research peptides is not permitted under our terms of service.

No, none of the peptides sold on our website have been approved by the FDA or any other regulatory authority for human or animal use. These products are sold strictly for laboratory research purposes. Any claims about therapeutic benefits or medical efficacy are not made by our company.

Due to the nature of our products, we cannot accept returns of opened or used items. Unopened products may be returned within 30 days of delivery for a full refund, provided they are in their original sealed packaging. The customer is responsible for return shipping costs. Please contact our support team to initiate a return.

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange for a replacement or issue a full refund at our discretion. Do not use any products that appear to be compromised.

Refunds are typically processed within 5-7 business days after we receive and inspect the returned product. The refund will be credited to your original payment method. Please note that depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

Orders can be cancelled before they ship, typically within 2-4 hours of placing the order. Once an order has been processed and shipped, it cannot be cancelled. Please contact our support team immediately if you need to cancel an order. Include your order number in your request.

Peptides typically come as lyophilized (freeze-dried) powder and must be reconstituted with a suitable solvent before use. Bacteriostatic water or sterile water for injection are commonly used. The reconstitution process and appropriate solvents vary by peptide type. Always follow your institution's established protocols and the specific product documentation.

Common reconstitution solvents include bacteriostatic water, sterile water for injection, normal saline, and acetic acid (for peptides with poor solubility). The appropriate solvent depends on the specific peptide's properties. Always consult your research protocol and follow your institution's guidelines for solvent selection.

Some peptides may require gentle warming or sonication to dissolve. For difficult-to-dissolve peptides, a small amount of dilute acetic acid (0.1-0.5%) may help. Never shake vigorously as this can damage the peptide. If dissolution problems persist, please contact our technical support team for guidance specific to your product.